The value of experience to improve business
Friday, July 29th, 2011Organizations have long understood that their physical and financial assets do not have the ability to generate sustainable competitive advantages in time and discover that intangibles such as experience, among others, are those that provide real value for organizations. But what do we mean when we talk about intangibles and what is the role of ERP?
Intangible assets are a number of resources belonging to the organization, but are not evaluated from an accounting point of view, are the abilities that are generated in the organization when resources begin to work together. Many people instead of talking about process capabilities, or organizational routines.
An intangible asset is something that the organization uses to create value, but that does not count.
Organizations need to transfer knowledge and experience among its members, so it can be used as a resource for others in the organization. The process usually involves techniques used to capture, organize, store knowledge workers, transforming it into an intellectual assets to pay benefits and can be shared. This process is called “knowledge management”
Today, information technology provides tools for knowledge management in business support, behind the collection, transfer, security and administration of routine information and systems designed to help make better use of that knowledge.

