Highlights of marketing in times of crisis
Sunday, August 7th, 2011The economic crisis and financial crisis represents a new challenge for marketers, who must adjust to lower advertising expenditures by companies. There are some things that traders should not overlook:
• consider the crisis as an opportunity: the tough times means a chance to differentiate itself from its competitors. We must not lose this opportunity, rather, should outperform its competitors by using innovative marketing strategies and appropriate technology.
• Get more results with less investment: as a rule, the marketing department will have less budget available to him at the same time will have to meet budgets even more ambitious than in “normal”. To do more with less, marketing professionals need to increase their effectiveness. A priory, the requirements are clear and have all the best technology.
• Focus on existing customers, gain new customers is expensive, so it should not be in a recession. The best strategy is to try to retain existing customers, ensuring that offers are considered to add value and deliver services, increase loyalty.
• Rethink and be innovative, always repeating what was done to avoid an attitude. If you used to send mass mailings to large numbers of customers, it is best to leave behind old habits. Customers do not like marketing offers tailored to your needs, but on the contrary, they feel attacked (spam) to them.
• Listen and talk to the client: it is always advisable to take the dialogue is established with customers. Find out what really is, explicitly and implicitly, and use this information to find him any agreement can be crucial to keep it.
• Combining online and offline channels: do not waste money on isolated structures, but must focus on the integration of sales channels (online, catalog and store) the marketing channels (direct marketing, e -mail, phone, web, kiosk and phone, including platforms “social media” such as YouTube or MySpace). Everyone in the company should be able to take advantage of consumption data were obtained through these channels.
• Prepare for the time after the crisis can help to invest in modular technology that can be extended as soon as the budgets increase again. The distributor must be prepared to integrate new emerging channels of marketing and sales in a flexible structure.
• Tracks and evaluates the digital revolution today I could not ignore the work of the wide range of social networks. You have to target customers through your favorite channel and more likely to be willing to listen and respond.
Thus, by combining innovation, technology and, above all, creativity, marketing professionals can meet the new challenges posed by the crisis.

Consumer confidence is one of the most important economic variables, which indicates the evolution of economic activity in the country, but in the case of Mexico has yet to respond to this role because of the scope limited to the national level.